Balanse privacy policy

Effective Date: May 1, 2025

1. Introduction

Balanse ('we', 'us', 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, mobile app, and AI coaching services.

2. What We Collect

Account data (email, name)For signup, contact, and communication

Usage dataTo improve app performance and coaching experience

Coaching preferencesTo personalize responses from your AI coach

Calendar connection (optional)To block time for your personalized plans

Journal entries & ratingsFor reflection, insight, and coaching

Audio preferencesFor voice-based responses and playback features

Google OAuth data (if you sign in with Google)Basic profile information only - we do not access your email content or other Google services

3. Use of AI and Third-Party APIs

We use OpenAI (GPT) and ElevenLabs for personalized coaching and voice generation. We do not use your data to train public AI models. We use your content for live responses only. If you sign in with Google, we comply with all Google OAuth policies and only access your basic profile information. Aggregated and anonymous data may be used to improve prompt design and tone quality.

4. Sharing and Selling

We do not sell, trade, or rent your personal information to third parties. We may share anonymized analytics (not personal data) with trusted platforms for app improvement.

5. User Rights

Access or correct your data

Request full data deletion at any time

6. Data Security

We use encrypted connections, secure database access (Supabase RLS), and token-based OAuth storage.

7. Children's Privacy

Balanse is not intended for users under 16. If we discover underage use, we will delete the data.

8. Contact Us

For questions about this privacy policy and data protection matters, please contact our Data Protection Officer at: loral@balanseos.com

Acceptable use policy

To ensure a safe, supportive, and emotionally intelligent environment, all users of Balanse agree to follow our guidelines on allowed behaviors and prohibited uses.

✅ Allowed Behavior:

Honest reflection and personal journaling
Seeking support in life balance and emotional health
Customizing tone, rhythm, and style to your needs
Providing feedback to improve coaching experiences

🚫 Prohibited Use:

Harassing or abusive use of the AI (e.g. hostile input, testing violent content)
Sharing illegal, hateful, or discriminatory content
Attempting to reverse-engineer or manipulate AI outputs
Using Balanse for purposes outside of self-guided coaching and personal development