Built on trust
Your privacy and security are our top priorities. Here's how we protect your data and maintain your trust.
No data selling
We never sell your personal data. Your information stays private and is only used to provide you with personalized coaching.
Cancel anytime
No long-term commitments. You can cancel your subscription with just one click, anytime you want.
Ethical AI
Our AI is designed with your wellbeing in mind, promoting healthy habits and balanced living, not addictive behaviors.
True personalisation
Your coaching experience is uniquely yours, adapting to your goals, preferences, and life circumstances.
Data protection
Your personal information is encrypted using industry-standard protocols. We implement multiple layers of security to ensure your data remains private and secure.
Privacy first
We never sell your data. Your personal information and goals stay private, and you have complete control over what you share.
Data collection & storage
We only collect what's necessary to coach you better. This includes account data, coaching preferences, and your journal entries - all of which you can access, modify or delete at any time.
AI & third-party integration
We use GPT-4o by OpenAI to power coaching insights. When we send your data to OpenAI, it's used only for that conversation — we do not allow OpenAI to train on your data.
Ethical AI
We believe in responsible AI that respects your boundaries and wellbeing. Our AI systems are designed with ethical principles at their core, ensuring that technology serves your growth without compromising your values.
Your controls
- What tone your coach uses
- Whether we generate voice replies
- If we save or delete your journal entries
- If your feedback helps improve our prompts
- Requesting full data deletion at any time
Your growth. Your data. Your rules.
At Balanse, we believe that trust is earned through transparency and consistent action. We're committed to maintaining the highest standards of security and privacy in every aspect of our service.